What specific part is hard to get? (secondary)

Do you think you'll be able to have the analysis done by Wednesday? (primary)
That shouldn't be any problem if everything goes right for a change. ,
What would you be afraid of going wrong? (secondary)
Employee: The accounting information is hard to get
sometimes.
Employee:
Manager:
Manager: What specific part is hard to get? (secondary)
Notice that each secondary question seeks further information on the preceding answer. Managers use the secondary question when they feel that they have not obtained sufficient information through the primary ones.
The third classification involves neutral versus directed questions. While a neutral question seeks information without attempting to lead the speaker to answer in a cenain way, the directed question seeks to lead the speaker to a response the inquirer desires.. A directed 'question, often referred to as a leading question, tries to pull the answer in a predetermined direction. Directed questions' open with such phrases as "Doesn't it seem logical that...," or "Wouldn't you agree that ...," or
"Wouldn't you say Directed questions may be used to
obtain confirmation or clarification on one specific point,. whereas the neutral questions will obtain a more general response.
The use of an appropriate question adds clarity to communication because of the active two-way process that develops. Listening is clearly not a passive activity; rather, it requires the active involvement of the manager through the use of questions and other means.