should avoid the temptations of false promises or deception.

should avoid the temptations of false promises or deception.
Understanding Employee's Goals
But how can a manager learn to understand the individual needs and suitable rewards for. an employee? Even a psychologist can spend months with clients without fully understanding them. One occasionally hears another say that she has been married years and still cannot figure out her husband. The interesting and fascinating aspect of people is their unpredictability.
An excellent way for managers to understand their employees better is to spend time visiting with them. As people spend more time with each other, they feel more comfortable with one another and are consequently more in~lined to relate private feelings and needs. Such cannot be accomplished in an annual pelformance review where a manager says little that is more specific than, "What are you looking for in your job?" With time and effort, managers can develop a sense of openness and trust in communication. Managers developing an open communication climate need to listen to employees without being quick to criticize.
One need not try to play the role of a psychologist As employees become more open, they will relate the importance of group or individual recognition, the type of achievements tlfey feel best about, and the type of. work they most enjoy. Employees will also feel freer to state their complaints to a listening manager-an invaluable way in which to understand employees better. In such cases, employees will often complain about needs the present situation does not satisfy.