disorderly description has made it difficult to listen

Communication Management

this disorderly description has made it difficult to listen, so the manager now needs to ask questions for both clarity and completeness. of information. The following questions posed by the manager show the difference between open and closed questions.
What do you think are the major causes of the problem? (open)
Tell me more about it? (open) .
Did you check the steam gauge? (closed)
Where do you think we should go from here? (open)
Would it be a good idea to wait until tomoITow? (closed)
While open questions may generate additional information, they also allow possible digression. Closed questions are more direct and help one to focus on the problem. Neverthele.ss, the lack of opennells may cause valuable information to be omitted since the answer is so nan-ow. Managers must use strategic analysis to determine the best choice of questioning style in each case.
Two other options open to managers are primary and secondary questions. A primary question is the first question that seeks clarification or more complete information on a topic. A manager may choose to follow up with a secondary question that probes to obtain still more specific information after the primary question has been answered. A secondary question is not merely an additional question; it seeks to get at a deeper level of information than the first or primary level. The following
dialogue shows the strategic use of primary and secondary. questioning.