Probability of obtaining a reward
Regardless of the value of the reward to an employee, she must know the probability of obtaining that reward. One way for a manager to do this is to establish procedural models that tell employees that if they perform as expected, rewards will follow. For instance, if Mary, an accountant, prepares a report, she should present it to the executive group. This will help her to fulfil her need for recognition and show her that her work is important. Also, it lets employees know that if they make a suggestion, they will be listened to. Such practice recognize a person as an individual.
I Another way of letting an employee know what the probability is of obtaining a reward is to tell him. For instance, "Mark, in the past we have had difficulty getting the test on the magnesium components done on time. I know this is a long, tedious job, so is you get it all completed by Tuesday, you can make the report to the plant manager's staff." Another example would be, "Rex, when you master the ~.se of this computer program, I will see if we can send )'ou to a special training program on the new system." On a different level, a manager might tell a new engineer that two of the last four engineers who worked in this area were given spocial corporate research projects whe~1 they received high exposure. .
Of course, a manager may not know Uie probability of an employee obtaining a particular reward when the employee perfonns in a satisfactory mmmer. For instance, a young salesperson may want a more responsible sales director. position. Unfortunately, the manager may not know if or when such a position might become available. Candor is important in these situations, and the manager
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