managers find how the message personally relates to them

questions, the managers find how the message personally relates to them. Then, their incentive to listen to the message will increase as well.

Take notes
All these techniques are strengthened when the listener takes notes. College students generally do not have to be convinced of the importance of notes, but they often lose
this good habit once they have left the classroom. A
listener can easily make short notations to help visualize and personalize a message. Not only do notes provide a written record of the communication, but they can provide valuable feedback that tells the listener just how well she is listening. If the notes are not well organized with main and supporting points, the listener probably has not mentally organized the message. If a quick review indicates that no 'notes have been taken for some time, the listener may find that his or hyr attention has been wandering.

Notes benefit a listener, too, because they keep her -£!1ysically involved. We have seen that for naturally
. physically active humans, listening is a predominately mental activity. Since they are not physically active, many people get restless or impatient when listening for long periods of time. Rather than being satisfied by lighting a cigarette or playing with fmgernails, this urge for physical activity might be channelled into note taking, which keeps a person involved with the business at hand.
Of course, note taking can be a problem for those people who overdo it. Not every word needs recording, and long sentences are not necessary. In fact, the possibility exists of concentrating on the notes to the extent that major components of the message are missed.