jot down key words and phrases in outline form using abbreviations when possible.

Instead, jot down key words and phrases in outline form using abbreviations when possible.
Mnemonics may be used when jotting down abbreviated notes. One mnemonic device is the acronym, a combination of letters, each of which is the first letter of a grQuP of words essential to the message. For instance, suppose that a person is presenting his main objection to taking additional training in computer programming. The objection may stem from the cost, the individual's ability, and the time involved. The mnemonic CAT can be used to record these main ideas whenever the speaker refers to them. In this way, the listener records the main thoughts without becoming burdened by note taking. Later, the listener can rewrite the notes in more detail if an accurate record is needed. This rewriting has the added advantage of acting as a review of the major themes in the message.
A final thought on notes. The listener who takes notes indicates a sincere interest in both the message and the speaker. Notes require involvement, so the speaker will have a greater degree of confidence that listeners are paying attention to the message. The fact that it is important to demonstrate effective listening is discussed in more detail later.

Each of these techniques-identifying the main points, outlining. Summarizing, visualizing, personalizing, and note taking - is useful in either active or interactive listening. However, the techniques are especially critical in situations where the ability to ask questions and observe non-verbal message is limited.. The ideal is to ask questions of the speaker for clarity without using them to replace the five techniques just discussed.